Reviews from our customers
See how we take care of our customers' experience with reliability, top quality and more
My Kenmore Series 80 washing machine quit draining / spinning. I tried to arrange a service call and it was going to be a week before another highly rated repair place could come out. I couldn't be without my washer for a week and I was dreading to find out what might be wrong. A friend at work recommended Patriot after a good experience and I called immediately. They were able to schedule a same day service, and offer late appointments (if you work during the day). The technician immediately determined the source of the problem, had parts on the truck for my fix - which was lucky for me - and had it working again in no time.
On top of that, the service tech was super friendly and very professional. If you want your fix done fast, friendly and right -- these are the guys to call.
~ Audrey
Paul, who I believe is the owner, was my technician today. His communication was great even though we had some technical difficulties earlier in the day on my end. His explanations contain thorough and enthusiastic information. Watching him describe what was going on with my refrigerator and dishwasher was watching a master tradesman and the decades of experience is obvious without being obnoxious.
He'll be back out tomorrow to fix one of my issues because he spent the time to see if the part was cheaper and local, which it was. He has a fast energy about him, especially when talking, but don't take that as him being curt or condescending. That's just his operational mode and he is efficient and wastes none of your time. Thanks Paul.
Great experience.
~ Scott B
My 20-year-old oven needed a part -- a control board -- that was no longer available. Patriot removed the board from my oven, took it to a local business that repaired it, retrieved it when it was done, and returned to my home to reinstall it. Their price was very reasonable, and the oven works great once again. Best of all, they kept in touch with me by text every day, keeping me informed of the status of the repair and working with me to schedule the reinstallation of the board at my convenience. Everyone was super nice throughout the process. This is my new go-to company for appliance repair. They will take on jobs that other companies won't touch; they seem to be very knowledgeable; and they truly care about doing a good job and satisfying customers.
~ Bill R
Paul and team are top notch at solving complex problems and doing so with clear communication and empathetic care along the way.
We had an issue with our A/C that caused it to stop working over the weekend (of course). Paul was hyper responsive and worked with us to get on site quickly to diagnose the problem. He was very adept at identifying a unique challenge that could have taken someone much more time to identify.
We did have to schedule a follow up to handle the repair due to the needs. But again Paul was super aggressive to get us scheduled very quickly and get the issue addressed. Our problem ended up being a combination of HVAC and plumbing (drain line integrated with master sink), and the breadth and depth of expertise were key to getting to success efficiently.
~ Jeffrey R
Our Samsung fridge had been making a noise for a bit, and we had put off haing it looked at, until we came back from vacation to a warm fridge. I reached out to Patriot Appliance based on the plethora of good reviews and quickly heard back from Paul. He stopped by and was immediately able to diagnose the problem. He let us know the repair cost and also offered suggestions on which type/brand of fridge we should go for, in the event we just wanted to replace the whole thing. We took a few days to mull it over and decided it was worth the repair. We reached back out to Paul and they came out the next day. He was finished in 30 minutes and the fridge has been silent and cold ever since. Highly recommend Patriot Appliance Repair. Paul is top notch, friendly and efficient.
~ Jessica M
I have relied on Paul and Patriot Appliance for my residential air conditioning needs for the past 6 years. This includes a full HVAC replacement and help through a remodel from a water leak. And unless he quits, I will go nowhere else. He has been nothing but fair and honest on pricing, informative and instructive on the work that he completes, and is quick to respond in every one of my A/C emergencies. Most recently (9/26) he took time out of his day day to diagnose an issue I had with my condenser over the phone while he worked on another job. His consistency and integrity are the reason I recommend Paul to anyone who needs HVAC help. Thank you Paul for everything you have helped me with!
-Greg Macdsen
~ Greg M
I would definitely recommend Patriot Appliance Repair to anyone who needs a quick response to emails and phone calls, a technician who arrives RIGHT ON TIME, and answers all kinds of questions. The owner is an absolute professional who changed out a dryer for me, after patiently explaining why it didn't make sense for me to pay for a part for the old one. He never tried to upsell me on parts I didn't need, or charge me extra for anything. Later, he answered an email immediately, when I had yet another question. I was so worried about hiring someone to come to my house, as I'm new to the area, but I had nothing to worry about at all. This was the best appliance repair experience I have had in a very long time.
~ Beth H
I typically don’t write reviews but in this case I found the service warranted recognition. I found Patriot Appliance Repair to be prompt, reliable, helpful, and friendly. My LG washer had stopped spinning and Patriot Appliance Repair quickly came out the same day and diagnosed the problem. Although the faulty part was not immediately available, it was provided the next day. On the next day, the repair was promptly made. In the course of the repair, additional care was taken to review the regular maintenance needed for the washer. This additional information was very much appreciated as it will reduce unnecessary repairs. I would recommend Patriot Appliance Repair for quality service.
~ Mona L
I had a problem with my dryer which was not working properly. I called Patriot Appliance Repair, they came out the very same day and I didn't even need to go into any great detail as to my problem. They found the problem, fixed it and gave me a warranty on the part that was replaced. Not only did they fix the problem I had with my dryer but was also showing me step by step on how to diagnose the problem and how I could even do small repairs myself and what to look for. "GREAT COMPANY"
I have recently departed the military (USMC) I have been all over and have had bad and good customer service and Patriot Appliance Repair is the BEST so far! If I have any appliance issues I won't hesitate to call up this company. I Highly Recommend them for any appliance repair, they are very honest and very knowledgeable!
~ Robert R
I'm not a review type of guy, but my experience with Paul earlier today prompted me to invest a few minutes. The short story is responsive, professional, honest, and knowledgeable.
The longer story is he starts his day earlier than most. He does what he says he's going to do. He's priced fairly. Patriot may or may not offer the cheapest service, but I shopped enough to know it was competitive and honest. Paul showed up on time and took the time to explain my problem...and then he fixed it. He was very organized and clean with his repair. A very friendly man that simply works hard to earn his living.
At the end of the day, I feel like I just found my appliance guy. As a bonus, he is just a good guy and the company name has meaning. It is no accident that Paul named his company Patriot Appliance Repair!!
~ Joe P
I'm so glad I called. I heard their advertisement on Spirit 105.9 and looked up reviews. I was happy to see their reviews were excellent. I spoke to Paul who was very helpful. He had Ben come out the same day. Ben was very helpful as well. Gave me tips. When I agreed to have them fix my dryer I paid half down and was expected to pay the remaining amount when they came back to repair my dryer. Well to my surprise my son-in law said he could fix it. So when I called them back and explained he immediately understood and charged me the diagnosis fee only and refunded me the rest. I would definitely do business again with them in the event I needed to use them again in the future! Thank you Spirit 105.9 for advertising them on the radio. if it wasn't for that I would not have known this business. :)
~ Melissa H
I was very pleased with how this went down. I needed quick attention to my ice maker and started googling. I contacted Patriot based on the number of great Yelp reviews. He responded to me within less than 5 minutes and set up a diagnostic appointment for the next day. He determined the problem with the ice maker and also let me know I would be smart to replace the compressor on the freezer as well to fix the temperature and frost buildup problems. He gave me a quote, told me the parts he needed were available in Austin, and that he would be back the next day to do the work. He was right on time the next day, replaced the parts in a matter of minutes, and was out of here quickly. He was very efficient and friendly, and now I know who I will call if I have similar issues with anything in the future. Great job all the way around!
~ Neill S
Honest, Proficient, and very Capable, highly recommend. I called because I was having an intermittent issue with my A/C not cooling. He showed up and we repaired what we thought was broken based on the symptoms, and it worked for a day, but broke again that night. I called him around dinner time and he showed up first thing the next day and spent an hour debugging the issue with the A/C in the broken state. He replaced some parts and got to root cause and I'm up and running again! Because it was within the 90 days of my last service, he didn't charge me for the work or parts, which was way above and beyond, but I greatly appreciate. They're my first call the next time I have a broken appliance for sure.
~ Jef F
My refrigerator/freezer wasn't running consistently. On Thursday, I called and scheduled a repair call with a local company for Monday. Sadly, my fridge died on Saturday night and I became desperate as my fridge and freezer were full of food that I didn't want to lose. Through some online research, I found Patriot Appliance Repair and they serviced on Sunday. I called them and they gave me a time frame. When Paul showed up, he was friendly and polite. He asked me a couple of questions, quickly assessed my problem and gave me a cost for repair. For parts and labor, I thought the $335 was very reasonable. He went right to work and knew exactly what to do. Friendly and polite, and clearly very knowledgeable, he was in and out in less than an hour. My fridge is now purring like a kitten. I would definitely use Paul's service again!
~ Sharon W
absolutely amazing!!!!
I had an AC unit that wasn't keeping the upstairs cool. Another local company came out and "found" had a huge list of items to be repaired that totaled over $6k. Including several items on the AC unit that wasn't having problems. This was in April so they were likely thinking they could scare me into it with summer quickly approaching. I told them I wanted a 2nd opinion, which annoyed them, but I'm glad I did.
After Paul came out, not knowing what items the previous company identified, he gave me a quote that was 10x lower to repair 90% of the same items identified. Even with an upgraded UV light system for both AC units, the total repair/install/upgrade price was under $1k.
Paul has earned my business from now on, and I recommend him whenever I hear ANYONE mention and AC unit they need repaired.
~ Ryan M
I definitely recommend Patriot Appliance Repair. The service is terrific. The young people at this company offer fantastic service. I've called twice about my refrigerator icemaker. The first time, they were on the way to my house and all of a sudden the icemaker started working again,. I felt bad cancelling the call on such short notice. They graciously said no problem. Then I had icemaker problems again and this morning Paul came to repair it. I had the icemaker turned too cold and it was frozen up. Unbelievably stupid on my part! Paul showed me what to do and he was on his way. He refused to charge me for the advice. How great is that!
~ Shirley N
Paul at Patriot Appliance Repair is honest, reliable and does fantastic work. He has a professional appearance and knows how to do the job right. I have a front loading Maytag washing machine that threw the boot (rubber seal) and he repaired it within one hour. Today, I had another problem and he fixed in 5 minutes. If you need appliance repair, feel confident when you call Paul. He knows his stuff and gets the job done right the first time.
I highly recommend his services and will call him with confidence anytime I have an issue with any of my appliances.
Great Job Paul. Thanks for your help and keep up the great work.
Sincerely,
Shawn Burrell
~ shawn b
Paul at Patriot Repair is someone I can truly trust. He told me on the phone that the diagnosis cost $40 and then he would present me with the cost of the fix once he figured out the problem. He came out and did some adjusting onsite and fixed the problem in 30 minutes. He refused to accept the $40 for the diagnosis fee. He said there wasn't a real problem with my Washer, it just needed an adjustment. I told him that I couldn't accept his time for free and I appreciated him fixing it. But, he just wouldn't accept my money.
There are not too many people you can trust in the appliance repair industry...I'm so glad I found Paul. All his good reviews are for a reason.
-Greg F.
~ Jason G
First of all let me just say the service on this place is incredible. I called several repair companies to come out and fix my dryer and the gentleman at Patriot Appliance had already returned my call, scheduled an arrival time and diagnosed the problem before I ever got the first call back from any of the other companies. When he knew he was running a bit behind with his service calls he called in advance and gave me an new ETA. He showed up and was polite and professional. He gave me service options and gave me the best ways to save money. He was kind and informative and even though he needed a part he was quick to retrieve it and head back over to install the thermal fuse. I was so worried getting my dryer fixed was going to be expensive and agonizing but the repair man at Patriot Appliance made it affordable and timely. Thank you so very much. I would highly recommend.
~ Roderick M
Very pleasant experience with Patriot Repairs. I contacted them by phone and had a meeting set up for 4-6 next day. That's quick. By around 5 I was contacted and told they would arrive in the next ten minutes. Serviceman was courteous and eager to look at machine. Within 10 minutes problem was diagnosed but unfortunately it was the motor itself. He was very sorry to hear this and suggested a new dryer. On his way out he waived the diagnostic fee since this check was along his route and the diagnosis didn't take any time.
Overall I was very pleased with the speedy response and professional courtesy of Patriot repairs. I would highly recommend them to service my next dryer.
~ Kyle B
Wonderful experience with Paul at Patriot Appliance Repair. He was helpful, quick to respond, and super quick to repair regarding an issue with my washer. He also walked me through a quick breakdown of the repair costs, helping me feel very comfortable that his pricing was fair. Paul even went above and beyond the actual repair and recommended I get some anti-vibration pads to put under the washer so it doesn't make any excess noise and he put them on for me at no cost. Paul and his assistant were also very professional and easy going and I was really comfortable having them in my home and doing business with them. I highly recommend and will always use Paul at Patriot!
~ Jess L
UPDATE: Another victory for Patriot! Richard saved the refrigerator, thus saving our New Year's party! Came out on Christmas Eve to do a diagnostic and a few days later we have a working refrigerator. Every single time we engage Patriot, the service is impeccable! Thank you Paul and Richard!
Always a fantastic experience! Paul is an excellent communicator, sets realistic expectations with appointment times. Unlike his competitors, he doesn't give a ridiculous window for waiting. He arrives when he says he's going to. Paul's industry expertise allows him to diagnose a problem very quickly. The work is completed in a timely fashion with care for details. The price for parts and labor is honest and fair. We had an oven problem in January, so we knew we would call him for our latest appliance issue...without hesitation! My highest recommendation goes to Patriot!
~ Bill C
My washing machine stopped running with a full load of laundry in the tub. We had used Patriot Appliance Repair once before for an electric dryer repair and we were impressed by Paul's quick response and equally quick service, the same day! I didn't hesitate to call Paul again. Paul did not disappoint; he sent me a text confirming my appointment, came the next day, on time as scheduled, called ahead of time to confirm, troubleshot the problem, explained what happened, and fixed my washing machine problem in minutes. His expertise and professionalism are very impressive and I will not hesitate to call Paul again. I highly recommend Patriot Appliance Repair!
~ Chris F
We cannot thank Patriot Appliance Repair enough for taking care of our refrigerator on short notice and on a Saturday. Paul was very friendly, diagnosed the issue quickly, gave us a quote for the repair, and got us up and running again. Paul gave us the basics on how the cooling system works in our refrigerator and he went even further to make recommendations on possible replacement brands and models based on how few times he runs across one that needs service. Fortunately, we should have a few more years in our current model but should one of our other appliances need service in the future, I definitely would call Paul at Patriot Appliance Repair.
~ William S
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